Job Description Summary

We are looking to recruit an Administrator with working experience with the regulated industry, ideally medical devices or pharmaceutical. You will be providing proactive administrative support to the Customer Advocacy Team. The administrator will be working together with a team of Investigation Engineers and Technicians as well as the Management team to ensure Customer Feedback is correctly recorded and support the investigation activities. The Administrator will be responsible for receiving infusion devices which have been returned for investigation (including decontamination of these devices) as well as packaging and returning these devices to customers globally.

This role is based out of Winnersh and you will be required to work onsite 3 days per week.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Main responsibilities will include:

• Administer and support Customer Feedback processes, inclusive of collation of files, data entry, electronic file management, maintaining data integrity and filing system management.
• Manage communications to and from BD international Affiliates and regulatory bodies ensuring these are addressed in a timely manner.
• Organise the return of customer pumps following the investigation which includes liaising with Regional Complaint Centres, packaging of pumps and generating shipping forms.
• Decontamination and logging of samples received for the complaint investigation process.
• Order and maintain the stock of spares parts and other supplies required for the investigation process.
• Raising Purchase Orders for ordering packing material as per BD processes and system.
• Administer and support C2C training and training files for the Customer Advocacy team.

About you

• Proven track record within an administrative background and organisation and planning skills.
• Experience in a clinical/hospital or medical device environment.
• Proficient skills using Microsoft Outlook, Word and Excel.
• Analytical and problem solving ability sufficient to evaluate product complaints.
• Ability to work autonomously and to appropriately prioritise workload independently.
• Excellent written and verbal communication skills.
• Experience of TrackWise desirable.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift