Job Description Summary

Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

About the role

We are seeking a skilled and proactive Customer Service Representative who can effectively communicate with our customers in English, Polish and German. This role requires a professional approach to handling inquiries, complaints, and providing exceptional support. The ideal candidate will thrive in a team-oriented environment and possess a strong sense of responsibility.

This position is offered on a fixed-term contract basis (till 05.2026).

Main responsibilities will include:

• Manage customer orders and requests through various channels such as phone calls, emails, and online forms.

• Ensure accurate and timely order processing for both direct and indirect sales channels.

• Respond promptly to customer enquiries and complaints, providing helpful solutions and resolving issues effectively.

• Maintain positive relationships with customers by offering assistance and guidance throughout the ordering process.

• Collaborate cross-functionally with other departments to address customer needs and concerns.

• Update relevant systems and databases with accurate information related to customer orders and account details.

• Monitor and track order statuses to ensure timely delivery and resolution of any issues.

• Recommend improvements to streamline processes and enhance customer satisfaction.

• Stay informed about product availability, pricing, and promotions to provide accurate information to customers.

• Perform administrative tasks such as data entry, filing, and document management.

About you

• Experience in customer service or related field preferred.

• Advanced communication skills in written and spoken English and German.

• Openness and customer needs orientation, with ability to build solid professional relations.

• Familiarity with Microsoft Office applications (Word, Excel, Outlook).

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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Primary Work Location

POL Warsaw - ul. Osmanska

Additional Locations

Work Shift