Job Description Summary

We are looking for Customer Service Representative, who will ensure an effective communication between customers and company related to incoming orders, product requests, price inquiries, supply inquiries, complaints and other processing concerning customer relations. Customer Service Representative will be assigned to Customers in Poland.

Job Description

We are the makers of possible! 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

Become a maker of possible with us!

Main responsibilities:

• Processing and follow-up of customer inquiries and cooperation with sales force (information on orders, delivery dates, customer inquiries)

• Information of customers concerning delivery dates, organization of alternatives in cooperation with sales force, if required

• Management of customer files, price maintenance and telephone contact to customers

• Handling of returned product, preparation of credit notes and processing of backorder list

• Contact to internal warehouse and courier service for warehouse assignments and shipping

• Independent preparation of correspondence and offers in local language and preparation of statistics, analyses and presentations

• Handling Customer claims

We expect that you have:

• Experience in customer service, logistics, preferably in medical devices sector

• Intermediate in English and fluency Polish - oral and written

• Very good communication skills and ability to work on multiple projects at one time, maintain complex tasks with full accuracy

• Very good organizational and planning skills high self-motivation, proactive approach and a “can-do” attitude

• Professional and efficient use of PC (MS Office) and other communication technologies

• Strong customer focus, high ethical standards and commitment to team work and co-operation whilst being able to operate independently and self-sufficiently

• Ability to work in a changing environment

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

POL Warsaw - ul. Osmanska

Additional Locations

Work Shift