Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The BD Professional Services Department manages, plans, and coordinates the implementation of the BD Medication Management Solutions. Teams are assigned to customer projects and accounts based on regional/national organizational structures. Project teams are comprised of internal and external cross-functional, multidisciplinary members working in synergy toward the common goal of a successful, on-time implementation. Activities include project management governance, product/solution implementation, workflow assessment, system design, configuration and validation, integration engineering functions and general customer relationship and partnering activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation methodologies and quality system requirements.

The Analyst, Solution Deployment (ASD)Dispensing is a collaborative member of the cross-functional project team responsible for the implementation of the Medication Management Systems Dispensing System/Pyxis products. This involves extensive customer interaction and service. In addition, the Analyst executes assigned deliverables from the implementation plan. These projects can typically range in scope from installing one expansion unit, to being part of a project team that may install over 100 units. The Analyst must be able to clearly communicate, thoroughly document, demonstrate a fundamental ability to overcome project task hurdles/timeline delays while performing basic device installations. They may also be required to provide customer training on the use and administration of Pyxis products. The Analyst effectively performs the required tasks to ensure timely Go-Lives and customer satisfaction.

The field-based position should be based in Vancouver BC, Winnipeg MB, or Calgary AB, and must live within proximity to an airport to facilitate international and domestic travels.

Key responsibilities will include:

• Conveys a positive image of BD to Customers and consistently demonstrates the BD Values.
• Provides timely project task status to appropriate team members and customer.
• Establishes and cultivates rapport with customers that is conducive to a long-term business relationship.
• Participates in conference calls and customer meetings.
• Ensures all information is successfully gathered from internal and external partners to install products.
• Installs and supports product hardware and software.
• Conducts customer training on the use of Dispensing products.
• As an SME, would provide adequate customer support and be a resource, as well as provides basic problem solving and troubleshooting as needed.
• Actively collaborate and positively influence colleagues and Management to promote a strong team.
• Completes internal company and project documentation accurately and timely.
• Manages responsibilities within the allotted Project and Travel and Expense budgets.
• Works in a safety-conscious manner ensuring adherence to safe work practices.
• Reports complaints and enhancement requests regarding BD products and service per BD company policy.
• Demonstrates proficiency in product feature/functionality and operational knowledge of core BD MMS products and solutions.
• Demonstrates proficiency configuring product-related hardware / software.
• Demonstrates knowledge and complies with established BD MMS product implementation methodologies and tools or equivalent industry standards.
• Demonstrates basic knowledge of customer workflow. Demonstrates proficiency configuring product-related hardware / software.
• Complies with all vendor credentialing requirements.

Knowledge and Skills:

• Excellent presentation and communication skills for a wide variety of audiences.
• Strong teamwork with excellent interpersonal, written, and verbal communication skills.
• Strong business acumen and passion towards excellent customer experience both internally and externally.
• Demonstrated problem-solving, critical thinking and analytical skills.
• Strong documentation skills including attention to detail, well organized and solution oriented.
• Works well in a fast paced, dynamic environment and under pressure.
• Flexibility and ability to balance competing priorities and meet objectives.

Education and Experience:

• Bachelor’s or Technical Degree.
• 2+ years’ experience working in a technical role in the healthcare industry supporting implementation and training of software applications, or similar technologies.
• Preferred professional experience in technical support, field service, and implementation, training, and installation of dispensing and/or pharmacy automation an asset.
• Exposure to clinical software applications is strongly preferred.
• Fluency in English (read, speak, write) is required. French bilingualism an asset.
• Must possess and maintain a valid driver's license in Canada and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.
• Strong proficiency and knowledge of Microsoft Office applications (Word, Excel, PowerPoint, OneNote, Outlook).
• This position requires the ability to push, pull, stoop, bend, and lift a minimum of 75 lbs.
• Ability to travel up to 80% across Canada, with trainings in the US. Position requires flexible working hours, including some nights and weekends occasionally.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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