Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

What Commercial Operations contributes to BD

BD aims to be the preferred partner that delivers differentiated value and addresses our customers’ needs in an evolving, dynamic healthcare market.

The mission of the Commercial & Customer Operations (CCO) Center of Excellence (CoE) is to serve as a trusted strategic partner that drive profitable commercial growth by delivering differentiated value, enabling capabilities, and simplified processes that exceed our partners and customers needs. CCO aims to empower and develop our associates while strengthening our inclusive & diverse culture to win as ‘One BD’.

The CCO organization partners with the business units to provide and develop enabling capabilities in the areas of commercial contracting, sales enablement and operations, inside sales, customer care operations, business & pricing analytics, master data management, commercial enablement, operational excellence, and other functions. We aim to strengthen our foundational capabilities and deliver customer value through simplification and improvement initiatives, develop and prepare our associates, build an inclusive culture, drive digital transformation, and expand our strategic capabilities while remaining agile to the evolving needs of our customers. 

Accountabilities in this role

• Reporting to Chargeback Resolution Manager, this role will oversee all operational aspects of chargeback and sales tracings errors, and direct contract pricing claims for all US business segments. The role will handle the disposition and resolution of all claims related to Commercial Distributor Chargebacks and Sales Tracings, IDN & OEM Sales Tracings, and Direct Contract Pricing.

• Use multiple ERP systems, reporting tools and support all BD businesses.

• Partner closely with Distributor partners, IDN’s, Channel Management, Commercial Contracting teams, Analytics/Master Data, Customer Care and IT to improve operational activities.

• Team accountability spans over $25M in chargebacks, sales tracings and direct pricing claim disputes.

Essential Responsibilities

• Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.

• Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and implement operational enhancements.

• Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.

• Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.

• Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction. 

• Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.

Qualifications

• Bachelor’s degree required.

• Minimum of 1 year experience in Commercial Contracting or Chargeback Operations

• Strong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies and automation capabilities.

• Strong technical skills in applications such as MS Access, Excel, Qlik, Power BI and Vistex SAP ERP systems along with analytics and reporting solutions experience

• Demonstrate a growth mindset to find opportunities for continuous improvement to drive value and become a change agent.

• Builds and maintains strong cross-functional business partner relationships.

• Demonstrated capability to navigate and collaborate effectively across business and matrix and cross-functional leadership and organizational structures.

Key Competencies

• Organizational Agility

• Process Effectiveness/Continuous Improvement

• Accountability and Empowerment

• Analytical and Problem-Solving Orientation

• Strategic Partnership and Customer Support

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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