Job Description Summary

In this role you will facilitate repeat Urology customer product orders for actively enrolled customers in Liberator’s supply program. This includes customers that order on a monthly as well as quarterly basis. Reorder agents are also largely responsible for product education and guidance to ensure the customer’s needs are met to their full satisfaction.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

POSITION PURPOSE

Facilitate repeat Urology customer product orders for actively enrolled customers in Liberator’s supply program. This includes customers that order on a monthly as well as quarterly basis. Reorder agents are also largely responsible for product education and guidance to ensure the customer’s needs are met to their full satisfaction.

PRIMARY DUTIES AND RESPONSIBILITIES

• Articulate the features and benefits of Urology and ancillary product lines offered to include knowledge of all aspects of use and maintenance of medical supply equipment

• Track daily production and submit daily sales logs to direct supervisor

• Maintain departmental call volume requirements of 100 daily calls to include inbound and outbound calls (minimum)

• Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers

• Meet or exceed monthly departmental sales goals as established by Sales Ops management

• Effective management of client calls through detailed call scheduling and timely follow up

• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.

ANCILLARY DUTIES AND RESPONSIBILITIES

• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.

• Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up

• Assist other departments and team members when required or requested to help meet business needs.

• Seek continual education opportunities to remain up to date with products and processes

• Perform Other duties and tasks as assigned

MINIMUM REQUIREMENTS OR QUALIFICATIONS (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Education/Experience: High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

Skills:

Language:  Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools. Ability to write some external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.

Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.

Reasoning: Ability to solve practical problems and deal with a variety of variables.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer: Knowledge of Word Processing software, Excel, Access and/or other database software.

Telecommunications:  ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems) 

Licensure or Certifications required:  No certifications needed

WORK REQUIREMENTS

• Ability to work some evening shifts, weekends, and overtime as needed

PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. )

While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.

WORK ENVIRONMENT (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. )

While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.   The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift