Job Description Summary

Liberator Medical Supply, a subsidiary of BD, is seeking a Senior Salesforce.com Administrator to improve the work experience for end users and leadership enabling our teams to make accurate customer-first decisions at every level, at the speed business demands. Our vision is to create world-class service capabilities making it easier for customers to manage their condition, improve their lives, and access and consume our products. We are implementing solutions that are customer-centric, integrated, efficient, flexible, scalable and user-friendly.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find progressive solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The ideal candidate is passionate about Salesforce.com Technology, is an agile practitioner, fosters teamwork, and can build good interpersonal relationships with marketing, sales, technology, operations, leadership and stakeholders with a focus on building the right functionality in the right order and helping overcome obstacles.  This is a highly visible, business impacting position. The successful candidate must be highly analytical, diligent, and naturally curious.

Strategic and Leadership

• Transform business needs into actionable, high-impact Salesforce configurations and development roadmaps aligned with key driver goals.

• Leverage data analytics and visualizations to create compelling insights that inform strategic business decisions and drive continuous improvement.

• Partner with leadership to define critical performance indicators (KPIs) for the Salesforce environment and report on progress.

Innovation and Expertise

• Optimize and maintain the performance and scalability of the company's multi-org Salesforce environment for peak efficiency.

• Design, develop, test, and deploy innovative business solutions across Service Cloud, Health Cloud, Commerce Cloud, Marketing Cloud, and Experience Cloud to enhance user experience and achieve business objectives.

• Automate and optimize processes through workflows, flows, and custom configurations for improved data accuracy, efficiency, and user productivity.

• Stay ahead of with the latest Salesforce technologies and standard methodologies, exploring and recommending innovative solutions.

• Design and implement sophisticated integrations with external systems for flawless data flow and automation.

• Develop custom applications and functionalities to address unique business needs and extend Salesforce capabilities.

• Lead pilot projects and proof-of-concepts for new Salesforce features and functionality.

• Conduct training workshops and share knowledge about Salesforce standard methodologies with the wider organization.

Compliance and Security

• Own and implement security standard methodologies within the Salesforce environment, ensuring data integrity and regulatory compliance.

• Conduct regular security audits and implement robust access controls and user permissions.

• Develop and maintain disaster recovery plans and ensure business continuity in case of system outages.

• Stay up to date on relevant data privacy regulations and ensure compliance with laws.

• Collaborate with InfoSec to address security concerns and potential vulnerabilities.

Communication and Collaboration

• Effectively communicate sophisticated technical concepts to stakeholders with varying levels of Salesforce expertise.

• Build strong relationships with business users and capture feedback to advise Salesforce strategy and development.

• Present clear and concise reports and recommendations to leadership on the performance and impact of the Salesforce environment.

• Participate in collaborative workshops and meetings to define requirements and ensure project alignment.

• Document workflows, processes, and configurations for long-term maintainability and knowledge sharing.

Release Management and Administration

• Implement, lead, and optimize Salesforce DevOps automation, including project configuration, environments, Git integration, and release pipelines.

• Develop and carry out Copado governance policies and procedures to ensure data security, consistency, and compliance across development environments.

• Plan and implement deployments across multiple Salesforce environments using Copado, ensuring smooth transitions and minimal downtime.

• Automate repetitive tasks within Copado workflows to improve efficiency and reduce manual effort.

• Integrate Copado with other DevOps tools and platforms to create a flawless development and deployment pipeline.

Minimum Requirement:

• Degree level qualification; or equivalent combination of education and 5+ experience (Salesforce with DevOps and Copado experience).

• Minimum of High School Diploma required

• Experience in healthcare/medical industry or regulated industry preferred

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

PDN

Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift