Job Description Summary

The Associate Director of Service Sales for US DS is responsible for strategic direction of the US Service business, as well as leading downstream execution of our Service offerings. This includes developing the annual service sales plans, ensuring launch readiness of new product offerings, executing price strategy for contracts, professional services and T&M, understanding competitive/market insights, and communicating across the business. Collaborates with sales and marketing teams to ensure alignment on value propositions, brand promises, and customer experience goals.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Key Success Factors:

• Meet and exceed annual Service Revenue growth goals and KPIs such as
  on-time renewals and contract attach rates

• Creates strategy for annual and 3-year (ASR) US IDS service commercial plans

• Accountability to ensure US sales readiness for new service product launches and programs

Primary Responsibilities:

• Refines and drives the vision / value proposition for US IDS Service commercial strategy to create profitable revenue growth.

• Develops the ASR commercial plan, aligning the organization around developing these solutions. This includes building the organization and commercial capabilities needed to win in the marketplace.

• Deliver pricing and contracting strategies that align with commercial goals.

• Commercial point of contact for escalations related to IDS services revenue

• Manages the PNL for service contract revenue and is responsible for providing line-of-sight to revenue on an on-going basis.

• Collaborates and influences US IDS business teams (Sales, Marketing, Finance other functions) to ensure development and execution of the strategy.

• Directly manages service revenue teams (Service Sales Executives, T&M revenue team, Contract Renewal team and Contract Administration team.)

About You:

• Minimum BS/BA degree.

• Minimum 5+ years in capital equipment medical devices.

Preferred Education & Experience:

• MBA, master’s or advanced technical degree in related field.

• Experience working in med-tech service sales and marketing

• Experience leading commercial activities for services

• Strong business and financial management skills

• Experience leveraging SAP, ServiceMax, Salesforce, or other commercial platforms.

Skills & Competencies:

• Action Oriented: personally models, coaches and motivates team to demonstrate a significant bias for action to execute key objectives, while actively seeking other opportunities to contribute   

• Goal Driven: With persistence and sales mindset, driven to win and exceed goals.

• Organization & Planning: recognized for ability to independently organize personal and organizational projects and tasks, setting measurable objectives and goals for management of multiple simultaneous projects,

• Problem Solving, Analytical Skills and Professional Judgement: uses a combination of logic, analysis, experience, wisdom, and advanced methods to make decisions and solve problems,

• Decision Quality: accurately assesses risk and clarifies ambiguous situations to make good decisions, developing alternatives with clearly documented consequences for each possible course of action

• Communication Skills: advanced facilitator for small and large groups and organizations, adapting content and style to engage audience, and able to articulately respond to impromptu comments and questions

• Influencing others: leverages internal or external experts or third parties to influence others towards an intended course of action. Experienced at using multiple chains of influence to achieve broad organizational acceptance

• Ability to travel domestically ~ 25%

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

Required Skills

Optional Skills

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Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$133,800.00 - $220,800.00 USD Annual