Faça parte de algo maior na BD. Aqui, você nos ajudará a compartilhar nossas soluções inovadoras com mais clínicas, médicos, farmácias e entidades médicas que, por sua vez, beneficiarão a saúde e o bem-estar de pessoas e pacientes em todo o país. É uma função empolgante, desafiadora e recompensadora, mas você estará trabalhando em um local de força graças ao nosso nome confiável e à crença em nossos produtos que você desenvolverá rapidamente. Aqui, você canalizará todas as suas habilidades e experiência de vendas em um único objetivo: impulsionar o mundo da saúde™. Na BD, você pode fazer a verdadeira diferença de um.
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Responsabilidades
Job Description Summary
BD is looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive BD brand image.
Job Description
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.
Requirement
- A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
- 2~5 years' experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, as well as CX and CRM software
※ Veterans and persons with disabilities are given preferential treatment in accordance with relevant laws.
Required Skills
Optional Skills
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Primary Work Location
KOR South Korea - Seoul HQAdditional Locations
Work Shift
Perfil de Sucesso
What makes a successful Sales Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.
- Ambicioso
- Colaborativo
- Orientado para Objetivos
- Persuasivo
- Resultados
- Iniciador
Impulsionando o mundo da saúde™
BD é uma das maiores empresas globais de tecnologia médica do mundo e está Impulsionando o mundo da saúde™ melhorando a descoberta médica, o diagnóstico e a entrega de cuidado. A BD ajuda os clientes a melhorar os resultados, reduzir custos, aumentar a eficiência, melhorar a segurança e expandir o acesso aos cuidados de saúde.