Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes. 
Vascular Access Devices, a sub-business unit of Medication Delivery Solutions, focuses on developing, manufacturing, and distributing high-quality medical devices used by clinicians throughout the worldwide healthcare industry to access a patient’s vasculature. Our devices assist in the delivery of chemotherapy, blood products, antibiotics, and nutrition.

Essential Job Functions:

• The incumbent is responsible for the decontamination, documentation, testing and inspection of product complaints

• Completes root cause investigations

• Triage and route investigation records and samples to appropriate location for further evaluation

• Responsible for assisting in the development, implementation and continuous improvement of processes, equipment, tooling and fixtures

• Participate in regular team meetings

• Escalate complex customer concerns to management

• Present findings, trends, and complaint information to product teams

• Develops and maintains knowledge of products, components, manufacturing processes, and use conditions

• Maintains accurate data and organizes and presents data in a reportable format

• Develops and maintains a working knowledge of BD policies and procedures and ISO and FDA requirements

• Must be able to work in a biohazard environment and comply with safety policies and procedures outlined by BD policies

Basic Qualifications:

• Technical writing proficiency in the English language

• Proficiency in personal computer software, especially Microsoft Word and Excel

• Ability to work in a team

• Good communication skills (written/verbal)

• Ability to integrate written and verbal instructions; work under supervision

• Basic organizational and math/statistics skills

• Basic knowledge of standard laboratory practices

• Ability to collect, record and report data accurately

• General aptitude with testing and manufacturing equipment

• Task and detail oriented

• Must be perceptive in handling information/data

Education and/or Experience:

• Preferred: Associates degree in a scientific discipline with 0-2 years professional experience.

• A combination of education and experience in laboratory services, medical device, and/or pharmaceutical industry, preferably in a complaint handling and/or laboratory environment will be considered.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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