The overall responsibilities of the implementation ClinicalConsultant include: 

• Demonstrates knowledge and understanding of relevant clinical operations, products, services, and competitive background products.   

• Interacts and supports Project Manager to ensure timely and productive implementations. 

• Collaborates with hospital clinicians and EMR vendor to facilitate clinical workflows and participate in the development of policies and procedures.

• Reviews and facilitates customer awareness of common HL7 error codes.

• Escalates issues to clinical and technical SME when appropriate.   

• Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions.

• Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented. 

• Ability to function in a highly regulated industry.

Skills, Duties and Tasks particular to the job:

• Facilitation of conference calls and customer meetings for BD Infusion product implementations. 

• Establish rapport with customers that is conducive to long term business relationships. 

• Provide team support and product information on Infusion products as assigned by manager.  

• Supports mentoring of team members to ensure product and process competency. 

• Must possess leadership skills to manage customer teams, negotiate effectively, gain consensus within teams and deliver concise and consistent communication. 

• Guides the review of customer site assessment and facilitates project design and implementation of Infusion products and technologies. 

• Provides feedback to Business Operations and Field Trainers for continuous improvement of implementation methodology, tools, and services.

Technical

• Demonstrates knowledge of clinical workflow processes, dat

• a set/drug library build, system integration, device settings, and interface validation.    

• Ability to interact and guide diverse cross-functional teams to achieve desired outcome. 

• Demonstrates knowledge of established Infusion product implementation methodologies and tools or equivalent industry standards. 

• Must be detail oriented and able to coordinate complex projects consistent with established company and customer objectives. 

• Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across hospital systems. 

• Demonstrates problem solving, troubleshooting and system consultation as it relates to clinical workflow and best practice considerations. 

• Install and support BD Infusion hardware and software solutions.  

• Influences customer acceptance and utilization of BD Infusion products and services.   

• Expected to act as a customer support resource when necessary. 

Required Soft Skills:

Clinical Consultants should exhibit competency in the following set of soft skills:

• Adequate negotiation skills to accomplish a desired outcome.

• Effective interpersonal skills to build strong, lasting relationships with customers and team members.

• Collaborative team player within own team and customer team.

• Ability to work in matrixed environments.

• Effective, professional customer communications (both verbal and written) including at executive level.

• Decision making skills.

• Working within project teams.

• Conflict resolution.

Qualifications:

• Bachelor's degree required or equivalent experience; advanced degree or certification preferred. 

• 4-6 years of experience in related field or equivalent combination of education and experience. 

• Current active nursing license required. 

• Acute care hospital experience required preferably with nursing informatics or leadership experience; Pediatric, NICU, and Oncology experience highly desired.   

• Specific knowledge of BD business a plus. 

• Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old. 

• Home based position with travel.  Travel may range from 75 - 100%, overnight travel.  Position requires flexible working hours, including some nights and weekends.  Ability to work independently from home office. 

• Must be able to lift a minimum of 40 lbs.  This position may involve pushing, pulling, stooping, bending, and lifting. 

• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, Covid-19.

• Must meet vendor credential requirements for assigned customer sites.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.