Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Your main responsibilities would include:

Customer Service Activities

• Communication with Customers and Sales Team by email and Genesys Softphone

• Cooperation in English with colleagues across departments
  (incl. Order Entry team, Supply Chain, Transport Planning, Claims, Customer / Product Master Data Organization, Regulatory, Credit Control, Finance and Quality)

• Customer Claims and Complaints management

• Customer Master Data / Contact maintenance

• Backorder management

• Product Returns

• Processing corrective transactions (Credit / Debit Memo)

• Customers’ Consignment Stock & Contract management

• Price List maintenance

Technical Service Activities

• Communication in English with EMEA service coordinators, system admins and service partners

• Communication with logistic companies, import/export broker

• Coordinating repairs and field service of medical equipment

• Administrative tasks in ServiceMax system

• Service contracts maintenance

• Spare parts and loaner equipment stock management

We would expect from you:

• 2-3 years of experience in Customer Service or a similar role

• Good knowledge of MS-Office 365

• Fluent Czech and English is a must

• Knowledge of SAP S4/HANA would be an advantage

• Willingness to learn, improve and adapt to changes

• Ability to work independently and proactively, aptitude for problem-solving

• Ability to multi-task and prioritize

• Team player, customer-oriented approach

We offer

• 25 days of vacation + 3 sick days

• Hybrid work

• Edenred Ticket Restaurant + Edenred Benefits

• Competitive Salary, Bonus Awards

• Life Insurance

• Private Pension Funds

• Opportunities to participate in various projects

• Continuous Learning

• Friendly, flexible and inclusive work environment

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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