Job Description Summary

Responsibilities:

Informatics
• Assist in the pre-implementation and sales process by negotiating with various stake holders such as IT security teams to ensure the acceptance of the BD Informatics solutions into the customers IT environment.
o Collaborate with all the relevant internal and external stakeholders for implementation success including:
 Customer stakeholders from the laboratory or other institution, IT / IHIS / LIS
 Project Manager
 Field Service Engineers
 Product Specialists
 Technical Solutions Manager
 Lab Automation Manager
• Country Business LeaderProvide offered soltuion architecture and design information to the sales team for opportunity development and progression.

• Lead the implementation & customisation of BD Informatics (software) supporting:
o Integrating the BD Informatics solution into the customers IT infrastructure.
o Interfacing with BD Diagnostics instruments.
o Connectivity to the customer’s existing environment and third party software systems. i.e. HIS, LIS connectivity in hospital or lab setting.
o Majority of hands-on time working with customers will be IT focused, working with Laboratory and Hospital IT departments to co-ordinate their provision of the server and network infrastructure required to support the BD informatics solution.
o Other opportunities may involve pharmacy, or private sector settings and will require integration with retail or other informatics platforms.

• Perform implementation activities including:
o Engage with customer stake holders to ensure the technical IT requirements for BD Informatics products are met prior to implementation. This includes, network port activation, VLAN/LAN configuration, firewall whitelisting, AV whitelisting, Virtual Server commissioning and SQL Server provisioning.
o Application installation and configuration
o Establishing connectivity of BD Informatics with all BDIDS instruments and hospital / laboratory informatics systems.
o Ensure redundancies are in place to maximise customer up time such as database backups, application file backups and VM snapshots.
o Provide support for customer (HL7, ASTM and CSV) interface development with BD informatics solutions.

• Provide ongoing support to BD customers by providing services such as:
o Remotely provide technical assistance when customers experience system down time or malfunction.
o Perform software updates and upgrades as required.
o Perform scheduled security patching as required.
o Perform database management activities as required.
o Escalate system defects or requests for change.

• Engage with new and existing customers to implement BD’s Remote Support Services solution.

Job Description

KNOWLEDGE & EXPERIENCE:

Education and Experience

• BS/BA Degree in Computer Science, Computer Engineering, Information Systems, Networking and Cybersecurity or closely related technical discipline.

• Previous experience preferred in medical technology, middleware devices, PC / IT knowledge, networking and interface protocols, experience in a hospital setting supporting IT infrastructure such as servers, virtual machines and networking.

• Previous experience deploying informatics solutions across a wide area nework for large organisation with multiple sites.

Skills and knowledge

Essential

• In depth knowledge of Information Systems such as:
  • Virtual machine management and deployment.  Vsphere, Veeam
  • Advanced TCP/IP networking, VLAN and switch configuration.  Dell switches.
  • Microsoft SQL database server administration
  • Working knowledge of current Cybersecurity standards
  • Firewall management.  Fortigate, windows firewall
  • Domain administration, Group Policy admin, DNS config, Microsoft Server OS
  • Browser configuration and internet connectivity configuration
  • HTTPS, SSL and TLS working knowledge.
  • HL7 and ASTM 1394 interfacing experience.
• Possess technical skills and knowledge with communication interface protocols, cabling & networking, data stream analysis and troubleshooting
• Strong analytical and problem-solving skills.
• Strong communication skills (written and verbal).  Must have the ability to explain IT infrastructure and technical details to non-technical stake holders.
• Strong computer skills (Microsoft Visio, Excel, Project)
• Possess excellent interpersonal skills, solid organizational / prioritization skills and a passion for providing excellent service

• Ability to multi-task and be adaptable to changing business environments
• Comfortable working in a cross functional dynamic team environment

Desired

• Experience working in a hospital or laboratory IT environment.
• Microsoft Azure cloud configuration and application deployment.  Microsoft certification preferred.
• Experience in web application and API development. ASP.NET
• Microsoft IIS application configuration and deployment.
• Experience supporting and troubleshooting middleware or any Laboratory Informatics Systems
• Knowledge of and ability to demonstrate experience with project management and complex change management initiatives
• Knowledge of Pathology laboratories processes and techniques

Required Skills

Optional Skills

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Primary Work Location

IND Mumbai - CHub Town Solaris

Additional Locations

Work Shift