Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Quality Management Associate is responsible for supporting the routine oversight and operation of quality-related activities within the Distribution Center (DC). This role ensures compliance with applicable regulations, including the Canadian Medical Devices Regulations, Good Manufacturing Practices, and BD’s internal quality and compliance directives.

• Assisting in the implementation and maintenance of quality systems within the DC.
• Performing product disposition activities, including local and global product holds and product release, using BD’s electronic systems.
• Supporting audits, inspections, and continuous improvement initiatives.

Job responsibilities

• Responsibilities include support to ensure the DC maintains a robust, effective Quality Management System and complies with applicable BD procedures and the Quality Agreement between BD and 3PL.  

• Assist in review, roll out, and oversight of BD SOPs and the Review c2c reporting and ensure 3PL compliance to bd procedures. 

• Perform product activation and create the inspection plans within ERP systems. 

• Collaborate with DC 3PL on inventory damages and provide information to the source plant, vendor, or carrier to determine root cause and drive solutions to keep damage to future shipments to a minimum. 

• From a BD Quality perspective, support 3PL in identification of damaged product when unclear and/or escalation if required for final disposition. Evaluate and provide direction to the DC with inventory that has suspected damage and is at risk of being scrapped.  

• Support inspections, e.g. Drugs, NHPs, Temperature Sensitive Material, CSA, Hold/Recalls, and drug retention sample management.  

• Operates independently or in support of a Quality Management Leader in facilitation of Annual Product Review, DC GMP drug activities, and support customer inquiries for product stability and disposition. 

• Oversee 3PL Perform incoming inspections and provide final product disposition on incoming or returned product. 

• Provide guidance and input of 3PL initiated Nonconformances and CAPAs as needed. 

• Support the investigation of applicable BD Nonconformance and CAPAs sourced from the DC, temperature excursions, or BD plants. Provide support in SCAR creation and investigation. 

• Other DC Quality duties as assigned, including but not limited to special projects, support of BD and 3PL Regulatory inspections, support of BD internal audits, support of 3PL audits by Health Canada and by BD

Education and Experience required

• Bachelor’s degree required
• 2-3 years quality experience in medical device and/or pharmaceutical industry  

• Knowledge and experience with Canadian Medical Devices Regulations and Good Manufacturing Practices

Knowledge and Skills required

• Stellar verbal and written communication skills 

• Customer Focus - dedicated to meeting needs and expectations of internal and external customers 
• Use metrics and reporting tools to monitor processes, drive continuous improvement

• Effective and timely decision making, critical thinking, problem solving and trouble shooting skills 

• Strong organization and time management skills to handle multiple activities 

• Drive for Results - can be counted on to achieve goals successfully 

• Continuous Versatile Learning - has the job, functional and technical knowledge and skills to do the job at a high level of accomplishment 

• Sharing of Best Practices Across Distribution Center Network / Manufacturing Sites 

Preferred qualifications

• Knowledge and experience with ISO13485:2016 strongly preferred.
• Experience in SAP or JDE environment, or similar ERP.
• Quality experience, Supply Chain (understand demand release holds) and/or Distribution Center Operations preferred.
• Bachelor’s degree, Science, Life Sciences, Engineering or related discipline preferred.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!  

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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