Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and its no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!

Job Summary

The Global Business Services (GBS) team helps drive BD forward by seeking out and implementing innovative ways to operate effectively and efficiently. 

The Director, GBS Training & Enablement will be accountable for driving value to enterprise through the development of a new global enterprise capability that provides strategic and thought partnership and solutions on training development, content creation, roll-out to further enhance training efficiency,  effectiveness and experience. 

This role will partner closely with Corporate Learning & Development to support GBS and E2E services lines to develop training solutions and lead execution and deployment for training on process, systems, and operating model.  They will serve as a global training business partner to Finance and Global Business Services (GBS) service lines and center teams, focusing on gathering business requirements, reviewing performance indicators, conducting training needs analysis, and providing cost-effective, persona-based training solutions with clear business value and experience outcome measurements.     

In addition, this role will provide training expertise, consultation, tools, and action plans to support functional, cross-functional, and/or enterprise-wide implementations, launches, and/or run-state requirements supporting GBS associates and later expanded enterprise scope across operating model (systems, technology, processes, people, etc.).  

The Director, GBS Training & Enablement will partner with and engage client groups and senior, cross-tier stakeholders (GBS LT, GSO, Corporate L&D, Functional Leaders, BU/Segment Leaders) to gather feedback, maintain transparent communication, and ensure alignment between customer needs and training solutions.

This position will report to the GBS Excellence, though it may have an interim reporting line into our GBS program structure for a transition period.

Key Responsibilities:

Build and lead a global Training & Enablement function and serve as a key, strategic business partner to Global Business Services (GBS) and Finance function focusing on:

• Partnering with stakeholders and business leaders to gather and analyze business strategies, organizational capability requirements, assess training needs and delivery outcomes. 
• Conducting intake with customers, using business goals information, performance indicators, organizational trends, and insights to assess and identify training / capability building needs.
• Formulating training solutions that may include training prioritization, skills/competencies need assessment, target audience analysis, development of learning and training objectives, curriculum design/learning journey mapping, success profiles, competency model application, training interventions/action plans, and/or application of standardized learning tools.
• Partnering with Organization Change Management to develop and deliver communications on offerings
• Design and gain alignment on vision for enterprise capability for training & enablement “as a service” for both build and run state and develop approach to implement including talent strategy, flexible staffing model and service catalog.   
• Independently partner across functions and enterprise teams to identify value creation opportunities in training & enablement space, gain alignment on prioritization.  For approved projects, independently develop and implement solutions to further drive enterprise standardization and value creation
• Provide training expertise, consultation, tools, and action plans to support functional, cross-functional, and/or enterprise-wide implementations, launches, and/or run state requirements impacting GBS service delivery (systems, technology, processes, people, etc.).
• Apply project management principles and tools to document, articulate and deliver training support including definition/scope, identification of key stakeholders, training deliverables, progress reporting, risks/ roadblocks, and success measures.  
• Establish playbook and framework on design of training strategy, persona-based curriculum, training delivery and effectiveness/measurement tracking including training ROI, metrics (KPIs), and insights.  Develop approach for both program/build and run state management
• Partner with corporate L&D to Establish training communities of practice to maintain alignment in training solutions and customer experience.  Gather and share external/internal training benchmark information, lessons learned, and best practices.
• Identify, recommend, and implement continuous improvement opportunities to optimize the standards of training practices, interventions, interdependencies, and tools.
• Interact and interface with vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.  Oversee sub-contractors providing training services to GBS 
• Develop integrated approach across training and change management for build and run state
• Lead special projects and initiatives as assigned.

Qualifications and Skills:

• Understanding and practical application of adult learning principles, ADDIE Model, Kirkpatrick evaluation model, learning delivery methods, competency models, curriculum design, and LMS
• Superb track record in developing and executing successful training programs.
• 5+ years experience in GBS environments developing and implementing training.
• Self-motivated/self-starter with the ability to work effectively in an ambiguous, virtual, matrixed environments
• Excellent relationship management, listening skills, and demonstrated track record building strong stakeholder engagement and influencing skills
• Effective communication skills with employees and stakeholders at all levels of the organization and external partners, as needed
• Understanding and application of basic project management tools and practices to lead a training project and/or connect training support to a business project plan
• Inclusive, flexible, and adaptive in working in a global environment, across time zones with remote colleagues and stakeholders

Education and Experience:

• Bachelor’s degree in education, training, human resources, or a related field.
• 10+ years of related experience in a GBS organization or related corporate function (Finance, Procurement, Supply Chain) providing strategic training in business partnering / consultative roles. This includes experience analyzing business requirements, conducting training needs analysis, formulating training solutions, and measuring training effectiveness.
• 5+ years leading training workstream in a GBS transformation programs encompassing new systems and operating model changes
• 3+ years partnering with external vendors on training strategy, design & deployment

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate based on race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers 

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