Faça parte de algo maior na BD. Aqui, você nos ajudará a compartilhar nossas soluções inovadoras com mais clínicas, médicos, farmácias e entidades médicas que, por sua vez, beneficiarão a saúde e o bem-estar de pessoas e pacientes em todo o país. É uma função empolgante, desafiadora e recompensadora, mas você estará trabalhando em um local de força graças ao nosso nome confiável e à crença em nossos produtos que você desenvolverá rapidamente. Aqui, você canalizará todas as suas habilidades e experiência de vendas em um único objetivo: impulsionar o mundo da saúde™. Na BD, você pode fazer a verdadeira diferença de um.
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Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description Summary:
To actively contribute to the GCS Team by providing superior customer service and technical support for ROWA, Infusion and Pyxis, via coordination of the Remote Service Technicians (nationally), working in conjunction with the Service & Support Administration Manager to deliver effective Training outcomes, and develop Strategies that promote cohesive inter-departmental relationships.
Responsibilities:
Build and maintain client relationships
Ensure telephones calls are answered in a timely and professional manner.
Assist with the coordination of service dept resources through the installation phase.
Respond to all issues/queries in a timely, professional, and courteous manner.
Understand customer requirements via interpretation of collected service data, maintaining relationships with internal and external stakeholders, and continually assessing customer service priorities.
Schedule and complete weekly survey calls.
Complete all required documentation and report back to the manager.
Prioritize and escalate service jobs appropriately including interstate work, contractor related events.
CRM Administration including continual improvement in processes and data management.
Software support for clients and RSTs
On site and online software support.
Preferred Requirements:
Demonstrated customer service experience
Administration - strong attention to detail
Technical troubleshooting experience (over the phone)
Clear communication skills
SAP and Excel is required
Medical Device, Pharmaceutical, IT or Telecoms industry
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
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Primary Work Location
AUS Sydney - North RydeAdditional Locations
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Perfil de Sucesso
What makes a successful Sales Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.
- Ambicioso
- Colaborativo
- Orientado para Objetivos
- Persuasivo
- Resultados
- Iniciador
Impulsionando o mundo da saúde™
BD é uma das maiores empresas globais de tecnologia médica do mundo e está Impulsionando o mundo da saúde™ melhorando a descoberta médica, o diagnóstico e a entrega de cuidado. A BD ajuda os clientes a melhorar os resultados, reduzir custos, aumentar a eficiência, melhorar a segurança e expandir o acesso aos cuidados de saúde.