Job Description Summary

Job Description

Job Summary:

The Field Service Technician role is to support our NSW based customers involving commissioning, fault diagnosis, repair and maintenance of primarily the Automated Pharmacy Dispensing products and ensure the correct operation and integration to customer systems.

Primary Responsibilities:

• Ensuring that systems and maintenance schedules in designated area are maintained

• Providing technical support to customers (troubleshooting in customer sites)

• Machine commissioning and customer training

• Support and assist with new customer installations including equipment setup and technical support for go-live

• Plan, schedule and communicate Preventative Maintenance visits and breakdown visits to fit in with the customers’ requirements. Comply with Preventative Maintenance, service agreement and support SOP’s.

• Ensure there is minimal or zero overdue Preventative Maintenance tasks by scheduling and planning assigned work.

• Calendar updates are visible including scheduled work, annual leave, installations etc.

• Available to work travel and work interstate as requested on short notice.

• As a BD representative, exhibit professionalism always.

• Maintain company confidentially in all dealings with customers and product knowledge.

• Responsible for documenting all work (accurate and up to date) carried out in relation to repairs, preventative maintenance, calibration, performance, and electrical safety testing.

• Responsible for maintaining records in accordance with company guidelines.

• Responsible for setting and agreeing individual personal objectives with your manager and actively participating in the performance appraisal of those objectives.

• Working hours may vary at times due to customer demands and onsite requirements (after-hours and weekend).

• Holds appropriate construction card or equivalent for site access

• Completes all recalls on time, with zero overdue.

• All measuring equipment calibrated prior to due by date and not used beyond to ensure accurate calibrations are carried out.

Skills and Experience:

• Ability to complete technical repairs and upgrades to electro-mechanical equipment

• Strong technical knowledge, troubleshooting, interpersonal skills, as well as time management

• Ability to build and maintain strong relationships with people at all levels, internally and externally

• Action oriented, self-motivated, and enthusiastic

• Flexible and adaptable with capability and willingness to embrace change

• Current driver’s license

• Experience within Electrical/Mechanical/Mechatronics related is sought after

• Electronics/computing, Trades Certificate, engineering certificate/diploma or degree advantageous

• Understanding of computers and assigned software

• Computer skills including Microsoft Office Packages

• Ability to complete electrical safety verification.

This is a full-time field-based role in Sydney. 

Salary range is $85,000 - $90,000 base plus superannuation (commensurate with experience).

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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