Job Description Summary

Our Customer Service Organization is supporting hospitals, laboratories and B2B customers in the Benelux region. As part of a dynamic team, you as a Customer Relations Coordinator and your colleagues will be responsible for managing daily customer inquiries and developing strong customer relations with internal and external customers.

You will be part of the Customer Relations team within Customer Service. Your responsibility is to monitor the daily operations, to keep an overview of the processes and KPI’s (Key Performance Indicators) but also to coach your colleagues and support them in the implementation of necessary changes.

In this role you need to be able to set the right priorities for you and your team. You need to collaborate with your peer coordinators to achieve the best possible customer support given by our Customer Service teams. Clear and effective communication, the ability to question ourselves and the incentive to grow personally and professionally with your team are crucial.

You do not need a medical background for this role but the willingness to learn what the products are used for will certainly help you understand the urgency of certain demands and will probably make your job even more meaningful!

As a coordinator you will lead and support the day-to-day operations of the Customer Service team.  You will monitor and manage the E2E process.  You will collaborate with many stakeholders across BD and therefore it is essential that you have excellent communication skills.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the inspiration and aim to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Education / experience

• You have a commercial attitude; the customer is your priority.

• You are pro-active, you take initiatives.

• You have experience working in a large and complex B2B environment.

• You enjoy a variety of administrative tasks.

• You enjoy supporting people in their development and coaching gives you additional energy.

• Results Driven with continuous improvement mindset.

• Experience in working with ERP systems is a plus. (SAP, LOTS)

• Experience in a healthcare or MedTech company is a plus.

• You speak fluently Dutch, French and English.

OFFERING

• A varied function with international contacts within a company with a meaningful social contribution.

• An informal working atmosphere, dynamic corporate culture, and an environment that lets you grow and develop.

• We offer an attractive remuneration package.

• The possibility to work 2 days from home after an onboarding period of 6 months. The Benelux Customer Service Organization operates out of our Erembodegem Office.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift